Mountain Alarm Fire & Security
  • 04-Apr-2018 to 03-Jun-2018 (MST)
  • Admin
  • Ogden, UT, USA
  • DOE
  • Hourly
  • Full Time

Full benefits package available: Healthcare, Dental, Vision, Life/AD&D/LTD, Pet, Vacation, Sick Time, Elective Holiday, 401K, Tuition Assistance, & Employee Assistance Program.

Come help us protect what matters most!

Mountain Alarm is hiring a Customer Specialist in our Ogden, Utah location. 

Position Summary: 

The customer specialist functions as an administrative assistant. Customer Specialists are the backbone of our front and back office operations. The ideal candidate will have the administrative and customer service skills to successfully handle office duties while addressing any customer service issues when needed.

Duties & Responsibilities:

  • Answering Phones (Primary Reception)
  • Handle customer service questions, comments, and complaints
  • Address any billing questions
  • Data entry including contract processing
  • Process requests for certificates of insurance
  • Scheduling service and installations
  • Filing; manual and electronically
  • Taking Customer Payments
  • Performs other duties as assigned. 

Education & Required Skills:

  • High School Diploma/GED
  • Good customer service skills
  • Excellent working knowledge of electronics.
  • Must read and speak English
  • Flexible style, perseverance, action-oriented.
  • Ability to work a full-time schedule
  • Must possess strong time management skills
  • Ambitious results oriented individual
  • Aptitude for problem-solving, ability to determine solutions for customers
  • Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers.
  • Able to handle daily deadline pressure with positive "can-do" attitude.
  • Ability to maintain and project a positive outlook to customers at all times.
  • Maintains a good working environment with all employees, vendors, and customers. 

 About Mountain Alarm Fire & Security: 

Mountain Alarm Fire & Security is a division of Fire Protection Service Corporation. FPSC was founded in 1952 and has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. As a family owned and operated Company, we strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.

We offer on-the-job training for industry-specific skills and knowledge. We support certification in our employee's fields, from NICET and beyond. We strive to promote internal organic growth and encourage employees to apply for positions that offer personal development in our rapidly expanding company. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Mountain Alarm Fire & Security
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